Direct Chat available for Hilton Customers

As part of your property’s agreement with ASSA ABLOY Hospitality, Hilton customers can now skip wait times on the phone by chatting with one of our representatives online!

With online chat serving as the quickest way of communicating with ASSA ABLOY Hospitality, please refer to the following hours when representatives are available:


Hours of Operation

North America - US, Canada

7am-7pm, Monday - Friday (excluding holidays)

Europe - UK

8:30am-5pm, Monday - Friday (excluding holidays)

Hilton customers can also click here to order spare parts and keycards on our eStore (US, UK, Sweden & Norway only).