Product Support Life Cycle for Network equipment
General Availability
- Product availability: Launched and available for sales
- Sustaining Engineering: Upgrades, Updates and Service KIT
- Warranty and Repair: Standard terms
- Technical Support: Support according to Service contract
- Spare parts and Service: Full spare parts support and Support according to Service contracts
End of Project Sales
- Product availability: Still available for Project Sales
- Sustaining Engineering: Upgrades, Updates and Service KIT
- Warranty and Repair: Standard terms
- Technical Support: Support according to Service contract
- Spare parts and Service: Full spare parts support and Support according to Service contract
AMS and Spare parts Support Period
- Product availability: Limited product portfolio available for sales
- Sustaining Engineering: Limited Upgrades and Updates, Fixes only for critical security issues
- Warranty and Repair: Standard terms
- Technical Support: Support according to service contracts
- Spare parts and Service: Full spare parts support and Support according to Service contract
End of Life
- Product availability: Not available
- Sustaining Engineering: No commitment
- Warranty and Repair: Not available
- Technical Support: Limited technical support (managed case by case)
- Spare parts and Service: No commitment
Timeline for the Product Life Cycle
General Availability: From Market availability to Phase out announcement.
End of Project Sales:
Network Equipment – Up to 1 year.
AMS and Spare Parts Support Period:
Network Equipment – Up to 9 years.
End of Life: No commitment.
Note: During the Product Life Cycle period, spare parts might be replaced, become obsolete or retired due to different reasons, for instance from our suppliers' side. If you detect/identify an item within the spare part list that is not available for sales, please contact our customer service for clarification.
For detailed information regarding a certain product phase out please contact your local representative of ASSA ABLOY Global Solutions.
Network Equipment Legacy Table
PRODUCT NAME |
MODEL NAME |
HW/SW/FW/Protocols |
LAUNCHED YEAR |
PHASED OUT YEAR |
END OF SYSTEM/SPARE PART SUPPORT |
HID/supported by VingCard |
Omnikey 5021 |
HW |
2010s |
2016 |
2016 |
|
Omnikey 5021 |
SW/FW |
2010s |
2016 |
2016 |
HID/supported by VingCard |
Omnikey 6321 |
HW |
2010s |
2016 |
2016 |
|
Omnikey 6321 |
SW/FW |
2010s |
2016 |
2016 |
HID/supported by VingCard |
Omnikey 3121 |
HW |
2011 |
2016 |
2016 |
|
Omnikey 3121 |
SW/FW |
2011 |
2016 |
2016 |
VingCard |
Encoder KRF-2903 |
HW |
2007 |
2012 |
2012 |
|
Encoder KRF-2903 |
SW/FW |
2007 |
2012 |
2012 |
VingCard |
P68 Smart Card Encoder |
HW |
2007 |
2011 |
2011 |
|
P68 Smart Card Encoder |
SW/FW |
2007 |
2011 |
2011 |
|
|
|
|
|
|
HW |
Hardware |
|
|
|
|
SW |
Software |
|
|
|
|
FW |
Firmware |
|
|
|
|