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North America Customer Support (US & Canada)

COVID-19 Impact Update on ASSA ABLOY Global Solutions Operations

Customer Support:

my.assaabloyglobalsolutions.com/assaabloy

Customer support at your fingertips where you can:

Chat with us
Create a Service/Support ticket
Access our self-help knowledge articles and product manuals
Request service

By e-mail

support.nam.globalsolutions@assaabloy.com

For non-emergency product or service orders, you may opt to contact us via e-mail.

By Phone:

1-800-225-8464

The main menu will guide you in selecting the right path for your needs. Listen carefully, as our menu options are subject to change.

eStore for Existing Customers

Sign-up today to receive discounts/promotions on keycards, parts and accessories.

website:estore.assaabloyglobalsolutions@assaabloy.com/en/globalus

email:estore.nam.globalsolutions@assaabloy.com

Fill out the form to be contacted by a Customer Service Representative.

Property Name*: *

Customer Number:

Contact Name*: *

Phone Number*: *

Email Address*: *

Zip Code:

* Indicates Mandatory Fields

As more measures continue to be enacted to prevent the spread of the coronavirus and with plans being considered to convert hotels into temporary hospitals, ASSA ABLOY Global Solutions stands ready to provide its customers with any and all possible support during these challenging times.

Beginning immediately, customers who are tasked with serving as a makeshift hospital location will be able to receive Platinum Customer Support at no charge to ensure that all requests receive high priority attention.

If your property is affected by such measures, please reach out to us to activate your platinum support service by

emailing support.nam.globalsolutions@assaabloy.com
calling 1-800-225-8464 option 2
contact your local ASSA ABLOY Global Solutions representative.

From all of us at ASSA ABLOY Global Solutions, we thank you for your efforts in working to overcome this threat facing our industry and will do everything within our power to ensure that you receive the assistance that you deserve.