Head of Professional Services, Construction.
Terry is currently the Head of Professional Services for Construction. Read on as Terry shares his experience of working for ASSA ABLOY over the last 8 years, beginning his journey with Biosite which was then acquired in 2019 and how his career has also continued to flourish through a transition of roles. Along with an appreciation for the supportive and collaborative environment which has supported him in his career development.
I began my journey at Biosite in June 2015 as a part of the first-line support team, this quickly evolved to support Biosite's install and service engineers. Increasing my knowledge, I later transitioned to a service engineer. This progression further led me to the role of Senior Service Engineer, where I played a pivotal role, resolving hardware and software issues and collaborating directly with engineering departments.
Recognizing the need for enhanced customer knowledge and engagement, I embraced the opportunity to become a Biosite Trainer. The expansion of the training team into the Training and Implementation Department, which I managed, marked another milestone in my journey. Most recently, I've taken on the role of Head of Professional Services, which has given me the opportunity to manage a software development team responsible for creating bespoke customer solutions and integrations. Additionally, I am involved in shaping system changes based on customer feedback, further refining the Biosite product range.
Throughout this journey, the environment at Biosite was unique in that it encouraged knowledge sharing between departments. This cross-functional collaboration allowed me to gain a deep understanding of our products, both from a hardware and software perspective. I've been guided by a commitment to continuous learning and a passion for contributing to Biosite's success.
“ I am involved in shaping system changes based on customer feedback, further refining the Biosite product range. ”
What do you love most about your role?
The ability to drive positive change and innovation. As the Head of Professional Services, I am positioned at the intersection of technology and customer satisfaction. Being able to lead a team that develops bespoke solutions, integrates new technologies, and shapes system improvements based on customer feedback is incredibly rewarding. Moreover, the collaborative nature of my role is a constant source of inspiration. Working closely with both internal teams and external clients, I can bridge the gap between customer needs and technological advancements. This dynamic interaction not only keeps me engaged but also reinforces the significance of our work in creating solutions that directly impact our customers' operations.
Wha do you think makes ASSA ABLOY special?
ASSA ABLOY's distinctive approach to opportunities, learning, and development sets it apart. Having transitioned through various roles, including first-line support, service engineering, and now Head of Professional Services, I've experienced firsthand the organization’s exceptional commitment to growth.
ASSA ABLOY's internal mobility stands as a testament to its belief in its employees' potential. Unlike other organizations, this isn't just about changing titles; it's a journey of continuous exploration and skill enhancement. The range of roles offered spans the spectrum, fostering a dynamic environment that encourages employees to broaden their horizons and take on new challenges.
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Are you interested in joining ASSA ABLOY? Visit our career page to find more information about job openings and to apply.
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